Helpdesk

Raise Customer Service To The Next Level

Why Take Our Solution

Reinvent your SaaS help desk today. Chimso has everything you need to refine your customer support in one place — ticket management across multiple channels, process automation, SLA tracking, reporting and more.

Real-Time Insights

Chimso includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster in your SaaS help desk.

Omnichannel Interactions

Don’t miss support calls from your customers. Chimso makes it easy to convert all interactions into data so your support team doesn’t have to juggle between apps. You can also turn emails in your inbox into tickets with this open source SaaS help desk software.

Automate Ticket Assignments

Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to customers, empowering your SaaS help desk to meet commitments on time.

Team Excellence

Collaborate to address support tickets with multiple assignments or mentions. Chimso includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic (including open and closed tickets).

Service Level Agreement

Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc) based on the expectations you set with customers. You can track fulfillment or failures to improve your support process.

Customer Portal

Level up your customers’ interaction with your system and boost customer experience. Your clients can track the status of their issues and your team’s correspondence in Chimso’s Issue Portal. resolution details.

Knowledge Base

Reduce ticket load by creating crisp help articles and FAQs, so that your service team can work on the complex issues that need their attention. This not only expands your knowledge base, but also empowers your customers to find solutions without having to wait for an agent.

Scheduling Maintenance Visits

Using the Maintenance Schedule feature, you can avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.

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